Refund policy

Effective 25 July 2026.

Dictate has no free tier. Your subscription starts the moment payment succeeds, which means the service is delivered immediately rather than at some later date. Our refund policy follows from that.

The short version

• Not used it? Email us and we will refund you in full.
• Used it? The purchase is not refundable.
• Changed your mind later? Cancel any time. You keep access until the end of the period you have already paid for, and you are not charged again.

What counts as “used”

Transcribing any audio through Dictate. Downloading the app, signing in, or activating a Mac does not on its own count — if you subscribed, installed it, and never actually dictated anything, you are still eligible.

Your statutory cancellation right

If you are a consumer in the UK or the EU, you normally have 14 days to cancel a purchase of digital services for any reason. That right can be given up where you ask for the service to begin immediately and acknowledge that you are giving it up.

That is what the checkbox at checkout does. You cannot subscribe without ticking it, and Stripe records your acceptance against the transaction. Once you have used the service, that right no longer applies and the purchase is not refundable.

If you subscribed but have not used Dictate, your cancellation right is unaffected and we will refund you in full on request.

Nothing here limits rights you have that cannot be waived under the consumer law where you live, including rights relating to services that are faulty or not as described.

If Dictate is broken

This policy is about buyer's remorse, not defects. If the product does not work as described — transcription failing, text not inserting, the app not launching on a supported Mac — email us. We would rather fix it, and where we cannot, we will refund you regardless of how much you have used it.

How to request a refund

Email support@dictates.app from the address on your account and tell us which of the situations above applies. We aim to respond within one business day and to process approved refunds within three. Credit returns to the original payment method; how quickly it appears is up to your bank.

Cancelling

Cancel from the billing portal, reachable in the app under Settings, or by emailing us. Cancelling stops the next charge. It does not end the current period or trigger a refund for it.

What we do not refund

• Periods you have already used.
• Charges on an account suspended for breaching the terms.
• Costs billed to you by a third party, such as your own OpenAI account if you use your own API key.

Chargebacks

Please email us before opening a chargeback. We can almost always resolve things directly and far faster. We may suspend an account where a chargeback is opened without contacting us first.

Contact

support@dictates.app